Find answers to the most frequently asked questions about our rooms, reservations, availability, and conditions here. If you need more information, don't hesitate to write to us.
Double Rooms can accommodate up to 3 people.
All rooms have a double bed measuring 2.10 x 2.00 metres. Upon request, it can be converted into two beds of 1.05 x 2.00 m.
An extra bed is added, with a base and mattress of the same quality as the other beds. For Boutique Hotel El Tío Kiko and El Cortijo La Almendra y El Gitano, there is an additional cost of €50 per night (including breakfast for the third person). For Hotel & Spa El Mirador de Ulzama, there is also an additional cost of €40 per night (including breakfast for the third person).
Two people would sleep on a 1.40m + 2.00m sofa bed. It's better to use two children instead of two adults.
Yes, just let us know when booking, and we will adapt accordingly
Yes, you must notify us when making your reservation.
Yes, we have free Wi-Fi in both the rooms and common areas, except for the pool area in the Hotel & Spa El Mirador de Ulzama.
Almost all double rooms have a shower and all suites have a bathtub.
Only Suite rooms have a Jacuzzi/Whirlpool tub.
Yes, all our rooms have a refrigerator with complimentary mineral water.
Yes, we have rooms adapted for people with reduced mobility, subject to availability.
Our restaurant offers "à la carte" service. You can check it out on our website.
Breakfast is included in all our rates.
A very complete breakfast with freshly squeezed orange juice, a wide selection of fruit, cold cuts, cheeses, hot dishes like Spanish omelette, scrambled eggs, bacon, homemade pastries, and a healthy corner with yogurt, muesli, etc.
We offer half-board service for groups and special offers. Please inquire at reception.
It is advisable to make a reservation in advance, as the restaurant may be fully booked at that particular time.
Yes, we have free outdoor parking for our guests.
Yes, we have two electric charging spaces in our outdoor parking lot.
No, we don´t have a gym at the Hotel.
No. If the spa circuit is not included in the rate, it will cost €20 per person for 60 minutes.
Yes, we have a menu of different types of massages, which must be booked at least 24 hours in advance. You can view the menu in the Spa section of this website.
Yes, we offer both softer and firmer pillows.
Check-in is from 2:00 p.m. to 11:00 p.m. and check-out is from 9:00 a.m. to 12:00 p.m.
Yes, of course. If the room is ready, we would be delighted to give it to you even before 2 p.m. If it is not ready, we can store your luggage and you are welcome to use the hotel facilities until your room is ready.
Yes, subject to availability. You have the option of checking out at 2:00 PM for an additional €30 or checking out at 6:00 PM for an additional €45.
No. The first night's stay will be charged at the time of booking.
Yes, we will be happy to assist you by phone to make your reservation.
Yes, as long as you notify us of the change of person before their arrival and if you have made the reservation directly with us.
If you made your reservation online, you must cancel it through the same platform. If you booked by phone or email, you can send us an email to cancel or modify your reservation.
Only for open-dated gift vouchers.
On our website
Yes, our calendars update automatically.
Yes, they are accepted at a cost of €20 per night.
Yes, they are welcomed
Yes, it is one of our main highlights. It is open during the summer months, with opening hours indicated at the pool itself and at reception.
Yes, of course, you can request them upon arrival at the hotel.
We kindly ask you to contact reception to inform us of your estimated arrival time and how to proceed.
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